Note: We use ETSY as our storefront. Feel free to check out our shop for all our options and store policies, or please fill out the contact form at the bottom of the page and we can get started creating your custom order. Since this is a custom, edible item, all sales are final. No refunds or exchanges. Because we have to order supplies to flil orders as they come in, once an order has been placed and supplies have been ordered, orders are non-refundable. In certain situations we can offer store credit toward future purchases at our descression We strive to make every bride a happy bride, so if there is an issue, please let us know and we will do our best to resolve the issue to your satisfaction.